Bona Prezo logotype
Bona Prezo logotype


The following terms and conditions govern the use of Bona Prezo General Trading LLC's (“Bona Prezo”) website.


By using the website (hereinafter called the “Website”), you (the “User”) agree to be bound by these Terms and Conditions, all applicable laws and regulations and agree that the User is responsible for compliance with any applicable local laws. The materials contained in this website are protected by applicable copyright and trademark law. If the User does not agree to any of the terms and conditions, access to the Website is disallowed.

The Terms and Conditions govern the use of the Website, the products, and services provided by the site. By viewing, accessing or using this website and any associated websites mentioned any herewith, the applications and products related, including the online order, customer care service, delivery, and other related services provided by Bona Prezo, the User understands and agree that these Terms and Conditions mentioned herein. The User agrees to accept this as a legal binding contract, equivalent to a signed documentary contract that binds the User legally.

Subject to the applicable and related Law, Bona Prezo, may at any time, at its discretion, from time to time change, amend, remove or otherwise modify all or part of the Terms and Conditions at its sole discretion. Bona Prezo recommends the User to carefully read and understand the Terms and Conditions when the User visit or browse or use the services that may infer with the User rights. If the User does not agree or find any term contradictory with the User, Bona Prezo recommends not to use this Website.

Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Website for personal, non-commercial transitory viewing only.

This is the grant of a license, not a transfer of title, and under this license you may not:

  • modify or copy the materials, including photos of fruits and vegetables, dry fruits and nut honey bars ;
  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • attempt to decompile or reverse engineer any software contained on Website;
  • remove any copyright or other proprietary notations from the materials;
  • transfer the materials to another person or "mirror" the materials on any other server.

Violation of Terms and Conditions of Use

This license shall automatically terminate if the User violates any of these restrictions and may be terminated by Bona Prezo at any time. Upon terminating the User viewing of these materials or upon the termination of this license, the User must destroy any downloaded materials in the User possession whether in electronic or printed format. Bona Prezo reserves the right to seek all remedies available at law and equity for violations of these terms and conditions, including the right to block access from a particular Internet address to the Website.

Website Usage

Terms and conditions commonly apply to all users who access this website. The site may include content, images, graphics, videos, and third-party links or links to a third-party website. The does not regularly review the information provided by the third-party links or websites. We do not endorse the materials and any information pertaining to the third-party sites. By using our website, the User agrees that we are not liable for any form of liability arising from accessing the third-party website. The User acknowledges and agrees that all the usage related to a third-party website is done at the User own knowledge and risk.

We offer conditional permission to all our users to access the website in agreement with the Terms and Conditions of Use.

The User is allowed to download a copy of the materials or images from the website, but only for the User personal and non-commercial use.

The User agrees not to launch or use or be a cause to launch or use any computerized, automated or hybrid system or any program that connects to our website or online ordering site. It includes limitation, distribution of vouchers, codes, spiders, publishing data, offline readers, popup windows, and all other elements that may display anything similar to our site.

The User shall not solicit for any reasons on any of the users of our site.

Intellectual Property rights

Our site has many valuable intellectual properties which include but not limited to logos, trademarks, copyrights, used by us and our subsidiaries and affiliates. The intellectual properties are used to create a distinctive outlook on quality of products, services or otherwise offered by us. These logos or trademarks or otherwise any property rights related to our site are secured from reproduction in any form under national and international legal policies. All information the User access to the site is the exclusive property of Bona Prezo. We do not endorse any views on third party links or hyperlinks the User access to our site. Neither explicitly nor implicitly had we associated with any claims or warranties that may arise in relation to third party claims.


By accessing this Website, the User agrees and consent to receive communications in any form, like SMS, email or other electronic modes of communications or even through postal communications, as the case may be. The User shall agree that all the agreements, notices, communications and otherwise any form of communications that we provide the User through email or otherwise are entitled to the transaction between the customer and us.

The User Account on the Website

The User shall have the sole responsibility to maintain the confidentiality of the User account related information, password and otherwise any kind of information to restrict third-party access through the User account. The User shall also accept that the User is held liable for all the transactions and activities that occur under the User registered account.

Bona Prezo ensures to secure the User personal data. Any user ID and password the User may have for this Website are confidential and the User must maintain confidentiality as well. Bona Prezo reserves all rights to refuse the service, terminate the User account, cancel orders, remove or edit content at its sole discretion.


The materials on the Website are provided on an 'as is' basis. Bona prezo makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Pricing and Products

All products listed on the Website, the price, description and terms are subject to change. Bona Prezo holds the sole right to change, remove, modify, suspend or discontinue the sale of any product at any time with or without notice at our discretion. Bona Prezo is not liable to you or you any third party site for any changes, amendments, dismissal or discontinuation of any product listed in our site. To know more about pricing and products, check our terms of sale.

Acceptable Currencies and Payment

Bona Prezo provides the prices for its product in UAE Dirhams only and accepts payments in the UAE Dirhams only. Bona Prezo accepts online payments for all orders using MasterCard, Visa credit cards, Apple Pay and Samsung Pay. Bona Prezo also accepts Cash on Delivery payments. The Dispatch will call and confirm delivery and availability of cash prior to delivery and expects that the full cash payment will be available for delivery. It is preferred to inform our delivery team if a change is required at the time of delivery confirmation, our delivery staff is not obligated to carry exact change at the time of delivery. We reserve our right to deny service and cancel orders on Cash on Delivery basis for any customer with one or several prior cash availability issues or denial of delivery incidents.

Delivery Policy

Please choose your favorite goods and delivery date and time. Upon receipt of your order, the services will be performed to you in accordance with the terms applicable to the services. The delivery costs for your order are non-refundable and are based on the day of delivery. Additional delivery charges may apply depending on your location and the type of delivery. The next day delivery is free of charge only across Dubai. No minimum order less than 100 for Dubai, if less there is charge additional 25 AED on delivery fee. The cut off for orders is 8 pm for Dubai. The delivery for Dubai will be until midnight. No minimum order for Abu Dhabi and Sharjah less than 300 AED otherwise we charge additional 50 AED on delivery fee. The cut off time is 6 pm for Abu Dhabi and Sharjah before the night otherwise, the order will be delivered on the next day (for Abu Dhabi and Sharjah). You are responsible for all taxes applicable to the delivery of your order.

Return and Refund Policy

As our goods are perishable, all food sales are final.

Bona Prezo will be happy to replace any good(s) in the unlikely event that they might be damaged or spoiled during transit. To make sure that you are satisfied with the goods you receive, please inspect the goods as soon as your order arrives. If upon checking the goods, you are not satisfied with your purchase, you can immediately return your order, and we will be happy to replace it, with the same good/s, within the same day or the next as you elect in the delivery note. Once the goods are accepted, you may not return the goods already accepted. For the above reason, the company not process refunds.

If goods are returned to us because of an incorrect address provided by you, because of its perishability, we must dispose of the goods and you will not be refunded.

The products on the promotion are nonrefundable and not exchangeable.

Governing Law & Jurisdiction

These Terms and Conditions will be governed by and interpreted in accordance with the laws of Dubai and the United Arab Emirates, and the User will irrevocably submit to the exclusive jurisdiction of the UAE state and courts located in Dubai for the resolution of any dispute.

For queries and concerns, you may email us at info or call us at 04 423 0804.

Stay in touch

Get our latest recipes & cooking tips sent to your inbox
every month plus find out about our promotions.
We promise we won't spam you.